DaimlerChrysler UK Limited was formed in January 2000 when the companies Mercedes-Benz (UK) and Chrysler Jeep Imports merged.  It has responsibility for Mercedes-Benz passenger cars, commercial vehicles and Unimog, Chrysler and Jeep passenger cars, the iconic Smart range of vehicles and the Mitsubishi Canter lightweight truck.  From its UK headquarters in Milton Keynes, the team manages the distribution, sales, marketing and promotion of these brands throughout the UK, professionally backed up by a host of support services to both customers and dealers.

DaimlerChrysler UK recently decided to upgrade its office equipment and move towards a digital office environment and move towards a digital office environment.  It was looking for a more efficient and cost-effective solution, which required fewer devices.  A tender was placed with eight companies and NRG was awarded the contract.  Peter Sealy, IT Support, Desktop Services Team Leader for the project explained: "The tender was awarded to NRG on the basis of superior products, quality of service and the price offered for a managed service."

High performance products

NRG supplied a range of equipment including network printers, copiers and colour multi-functional products (mfps).  Peter was particularly impressed with the DSc224/232 colour mfp which provides copying, printing, faxing and scanning in one machine, with colour as standard.

DaimlerChrysler UK has achieved significant cost savings from the installation of 12 networked DSc38u colour printer/finishers.  The superb print quality means that stationery, reports and training manuals that were previously printed externally can now be done in-house.

The 7502 high resolution scanner and printer is also proving very popular and reliable and has printed over a million copiers in its first seven months.

All the machines are networked, so Peter can use SmartDeviceMonitor for Admin to check any devices is any members of staff contact him with a query.  He said "It's a good system that allows me to talk to all the printers via the company intranet, so if I receive a call about any of the machines, I can check them out from my desk first."

Quality service

Due to the specific timing and security requirements of DaimlerChrysler UK, all the equipment was delivered to various offices on the Milton Keynes sites for the in-house IT team to install.  Peter managed the operation, networked and installed much of the equipment himself and was impressed how straight-forward the procedure was.

Peter is very pleased with the on-going support that he has received from NRG.  He concluded: "On the whole, it's relatively very simple and easy to deal with NRG.  The helpdesk team provide a quality service, response times are very good, and it is matched by their great after sales service."